Services

Textile Software Development

Textile Software Development

The software development process is at the heart of our organisation, because we understand that your IT systems have to adapt to your ongoing business requirements.

Our Mertex, Camtex, Caftex, and Webtex software packages are all designed and developed in-house, based on the feedback that we receive from customers and prospects. Although they come as fully developed, standardised software packages specifically for the fabrics and flooring industries, one of their unique selling points is our ability to tailor them to meet your business’ unique requirements.

We have a dedicated team of highly experienced software developers, together with business analysts whose role it is to understand our customers’ requirements in detail and specify the software changes required. In addition our quality assurance procedures are there to help ensure that we meet the high standards our customers demand.

The world changes rapidly, and consumer expectations are higher than ever - our textile systems will enable you to meet these challenges and achieve your business aspirations.

Support

Support

At reflexdata we take pride in offering a highly effective support service for users of our textile software packages, which includes experienced frontline software support analysts and qualified technical systems engineers. Our support teams are based in-house, and work closely with the software development team in particular.

We understand that the continuity of your business processes is hugely important, and we are committed to ongoing investment in our support services, including expanding our teams and harnessing the latest technology.

As well as a dedicated support desk to coordinate incoming support requests from our customers, we also provide a web-based support request facility to enable our customers to track the resolution process and interact with support analysts.

Our comprehensive support services have developed over time so that we can cover virtually every aspect of our customers’ software and hardware related to the central Mertex and Caftex systems.

The technical services division at reflexdata is accredited with Microsoft Certified Partner status and IBM Business Partner status. They are experts in specifying and installing a wide range of branded hardware and third party software, and provide high quality after-sales hardware support.

Above all, our support teams are here to help keep your operations running smoothly.

Implementation Services

Implementation Services

‘Proper Planning Prevents Poor Performance’ as they say – and this is the mantra of reflexdata’s Implementation Services team.

The team is led by highly skilled project managers, all of whom are Prince 2 certified, and all have several years’ experience in implementing small and large projects for Reflex customers. Implementation Services covers a wide range of services, including major system installations, warehouse reorganisations, training for individual users, data conversion, and all associated activities.

The best-practice techniques that we embrace for successfully implementing projects also include a strong focus on guiding your staff through whatever changes are being introduced. We understand that your staff are key to the success of your business and the projects you undertake.

The Implementation Services team are also a fantastic source of advice and inspiration to our customers, due to the broad range of projects they have worked on within the fabrics and flooring industry. Consultancy, operational reviews, and system reviews are an important part of the work that they do for reflexdata customers.

Whatever challenges or opportunities your business faces, our Implementation Services team will work with you and your staff to identify and implement the best solution for your business.

Customer Services

Customer Services

Our friendly, professional customer services team are the main points of contact for Mertex, Caftex, Camtex, and Webtex users for anything other than support issues, which are handled through our dedicated support desk.

With a wealth of experience in coordinating new projects for reflexdata customers, the customer services team work closely with our project managers, business analysts, and software developers in particular to help our customers move their systems forward and continuously improve their operations.